1. Moving terms and conditions of contract
1 a) These Conditions of Contract shall apply to all contracts in respect of which the Client has requested Gold Line Removals Pty Ltd to arrange for the carriage of Goods or the performance of other work or services on its behalf. These Conditions shall also apply to any dealings between Gold Line Removals Pty Ltd and its Contractors as defined in clause 2.
1 b) The Client acknowledges that Gold Line Removals Pty Ltd acts as agent for every Contractor referred to in these conditions in procuring the Client’s business and that Gold Line Removals Pty Ltd has disclosed that fact to the Client prior to the Client entering into any contract.
1 c) By entering into this contract the Client and the Contractor also accept these Terms and Conditions on behalf of all other persons on whose behalf they are acting.
2. In this agreement
2 a) “Client” shall mean the person who requests Gold Line Removals Pty Ltd to arrange for the carriage of goods or for the performance of other work or services on its behalf. By entering into this contract the Client also accepts these terms and conditions on behalf of all other persons on whose behalf the Client is acting and where the Client is an incorporated body the directors of the Client guarantee its performance.
2 b) “Contractor” shall mean any person who has appointed Gold Line Removals Pty Ltd as agent to find work on behalf of that person. By entering into this contract the Contractor also accepts these terms and conditions on behalf of all other persons on whose behalf the Contractor is acting and where the Contractor is an incorporated body the directors of the Contractor guarantee its performance.
2 c) ” Gold Line Removals Pty Ltd ” includes servants, agents and sub- contractors of Gold Line Removals Pty Ltd and in the case of contracts entered into between Gold Line Removals Pty Ltd and a Client includes Contractors introduced to the Client by Gold Line Removals Pty Ltd either as their agent or otherwise.
2 d) “Goods” shall mean any goods which the CLIENT has requested to be carried or arranged to be carried.
2 e) Person shall include any servant or agent or “Associate” of that person.
3. Terms relating to the carriage of goods
3 a) The Client expressly warrants that the Client is either the owner or the authorised agent of the owner of any Goods or property the subject matter of this contract.
3 b) Goods are accepted by Gold Line Removals Pty Ltd on the condition that they comply with the requirements of any applicable law relating to the nature condition and packaging of the Goods, and without limiting the generality hereof: i) that the Client notifies Gold Line Removals Pty Ltd whenever the Dangerous Goods Act 1985 (Vic) (DGA) applies to any Goods and guarantees that all requirements of the DGA have been met, and ii) that the goods are fully described in writing on all relevant paperwork, including their name and nature, and in the case of goods to which the DGA applies, are accompanied by a consignment note that complies with the Act.
3 c) The method, route and time by which the work or services under this contract are performed shall be at the absolute discretion of Gold Line Removals Pty Ltd notwithstanding any directions of the Client to the contrary.
3 d) The Client shall provide an authorised representative who will be responsible for ensuring that the correct goods are loaded and whether or not such a representative is provided the Client shall pay all additional charges whatsoever resulting from the movement of incorrect goods or non movement of goods that the Client intended to have moved.
3 e) If there is no-one in attendance at the place for delivery of the Goods Gold Line Removals Pty Ltd shall be entitled at its discretion to leave the Goods at that place or to return at a later time until delivery is effected, storing the Goods at any convenient place in the meantime, and the Client agrees to pay any additional charges incurred thereby to Gold Line Removals Pty Ltd.
3 f) Arrival time cannot be guaranteed for afternoon bookings. Arrival within 3 hours of the booked start time can be expected for afternoon bookings. No discounts or refunds will be provided due to late arrival.
3 g) We reserve the right to decline to start a removal if the removal site is not compliant with WHS regulations.
3 h) Gold Line Removals Pty Ltd shall have the right to defer or refuse delivery at the Client’s expense should it become apparent that the Client is unwilling or unable to pay any due charges in the required form or at the required place or time.
4. Fees and charges
4 a) Our prices are charged on an hourly rate plus GST.
4 b) Our rates start from the time the truck arrives at the pickup address until the completion of offloading at the final destination address.
4 c) All relocations incur a minimum charge of 2.5 hours.
4 d) Truck relocations are charged in 15-minute increments, after the first 2.5 hours.
4 e) Any tolls or parking fines incurred during the relocation will be charged to the client. Any waste disposal fees incurred during the relocation will be charged to the client.
4 f) All the jobs have a booking payment request for 50% of the min charge of the job in advance to complete the booking.
5. Estimates and quotes
5 a) All moving estimates given over the phone cannot be considered a fixed cost. The minimum fee is not a fixed costing of the move.
5 b) If a fixed quote has been issued by our office we reserve the right to amend this quote if full disclosure of items moved change after the fixed quote was issued and if there are any access issues that were not fully disclosed at the time of the fixed quote was issued.
5 c) All fixed quotes will be paid in full 48 Hours before commencement of the move.
6. Cancellation policy
6 a) Any move cancelled with less than 24 hours notice will incur a 2.5 hours penalty based upon the hourly rate quoted, that will be charged from the credit card provided upon booking.
6 b) Any move cancelled once our removalists are en-route or onsite will incur the minimum charge of 2.5 hours. This fee will be charged to the credit card provided as security.
6 c) Moves can only be cancelled during office hours 8am – 6pm M-F, 8am – 4pm Sat.
7. Payment of services provided
7 a) Payment is due in full on completion of the removal on the day.
7 b) We accept cash, credit card or bank transfer as forms of payment.
7 c) Visa and Master cards incur 2.5 % surcharges, American Express cards incur a 3% surcharge. We do not accept Diners.
7 d) Please note that your credit card that was supplied at time of booking will be debited on completion of the move if no other payment form is made.
8. Damaged items and insurance
8 a) For the customer to be able to lodge a claim with our insurance company any item damaged during the job must be shown to the workers and informed to the office before the end of the service. If a damage is not informed before the end of the service the company Gold Line Removals will not take any responsibility on any damage claimed by the customer.
8 b) The customer or a representative necessary needs to be with the workers during the whole job otherwise Gold Line Removals does not take any responsibility on any damage claimed by the customer.
9. Specialist items
9 a) Please notify our office if you have any of the following items: Double Door Refrigerator, Piano, Pianos or Organs, Safes, Spas, Items made from marble or granite, Commercial equipment i.e. Fridges, Ovens, Pot Plants, Animal Enclosures, Fish Tanks etc.
9 b) We reserve the right not to move any of the above listed items if the office was not informed at the time of the booking.