1. General
1.1. This Privacy Policy details how Gold Line Removals collects, uses, and discloses your personal information.
1.2. Gold Line Removals will collect, use, disclose, store, secure, and dispose of your personal information in accordance with relevant law.
2. Personal Information
2.1. Personal information includes any information that allows a person to be identified, such as name, address, phone number, email address, and payment details.
3. Collection
3.1. Gold Line Removals collects personal information via our website, phone calls, emails, and other communication methods.
3.2. When we collect your personal information, we will explain the reason for collection and how it will be used, where appropriate.
4. Notification
4.1. Gold Line Removals will take reasonable steps to notify you of the purposes for which your personal information is being collected.
4.2. When you provide your personal information while using our services, we may use or disclose that information in accordance with the law or any permissions you have granted, whether express or implied.
5. Anonymity
5.1. You have the option of dealing with us anonymously or under a pseudonym when making general inquiries.
5.2. Please note that opting for anonymity may limit our ability to provide certain services or respond comprehensively to your inquiries due to legal and practical constraints.
6. Cookies
6.1. Gold Line Removals uses cookies to enhance your experience on our website, such as remembering your preferences and providing locally relevant content.
6.2. When you visit the Gold Line Removals website, we may collect your information automatically through cookies.
6.3. There are two types of cookies: first-party cookies (created by our site) and third-party cookies (created by other sites).
6.4. Gold Line Removals may use both first-party and third-party cookies to:
- Recognize and remember your preferences on the website.
- Collect data about your website visit, such as viewed content, followed links, and your IP address.
7. Use
7.1. Gold Line Removals collects your personal information for the following purposes:
- Providing removal services to you.
- Performing administrative and accounting functions.
- Meeting legal obligations, enforcing terms, and managing claims.
- Enhancing our products and services.
- Processing payments and managing accounts.
- Responding to inquiries and resolving complaints.
- Preventing or investigating illegal activities, including fraud.
- Communicating with you.
7.2. Gold Line Removals may also use your personal information for marketing purposes, unless you choose to opt-out.
8. Third Parties
8.1. Wherever practical, Gold Line Removals will collect your personal information directly from you.
8.2. In some cases, we may collect information from third parties (e.g., business partners) and will take reasonable steps to notify you when this happens.
8.3. We may share your information with third parties to fulfill service obligations, meet legal requirements, or where you have provided consent.
9. Disclosure
9.1. Gold Line Removals may disclose your personal information to third parties, including contractors and business partners.
9.2. In some instances, we may share your personal information with overseas recipients, such as for cloud storage or outsourced services.
10. Government Identifiers
10.1. We will not use government identifiers (e.g., driver’s license numbers) for any purpose other than verifying your identity when necessary.
11. Security
11.1. Gold Line Removals takes reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
11.2. Personal information may be stored on secure servers or in secure filing systems and is accessible only by authorized personnel.
11.3. When no longer needed, we will take reasonable steps to destroy or permanently de-identify your personal information.
12. Marketing
12.1. Gold Line Removals may use your personal information to inform you about our services or other related products that may interest you.
12.2. You may opt-out of marketing communications at any time by contacting us.
13. Access
13.1. You have the right to access and correct the personal information we hold about you.
13.2. Requests for access or correction should be made in writing to Gold Line Removals, and we may require proof of identity before granting access.
14. Accuracy
14.1. Gold Line Removals will take reasonable steps to ensure that your personal information is accurate and up to date.
15. Other Websites
15.1. Our website may contain links to other websites. Gold Line Removals is not responsible for the privacy policies or practices of third-party websites.
16. Complaints
16.1. If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Email: contact@goldlineremovals.com.au
Phone: 0472 693 509
16.2. If you believe that your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner.
17. Severability
17.1. If any part of this Privacy Policy is found to be unlawful or invalid, the rest of the policy will remain in effect to the extent permitted by law.
18. Changes
18.1. Gold Line Removals may update this Privacy Policy from time to time and will post any changes on our website.