Frequently Asked Questions (FAQs)

Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewellery, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home.

• Create a list of local moving companies you plan to research.
• Get a quote from each mover. Make sure to get moving quotes directly from a company’s official website or phone number. Working with movers directly cuts out any middlemen and will result in the lowest price.
• Get a feel for each moving company’s reputation by reading reviews from real customers.
• Ask whether each company is licensed and how they’re insured.
• Determine how each mover’s schedule works. Is your delivery date guaranteed?
• Will the same person who loads up your belongings transport and unload them as well?
• Make sure you’re comfortable with how each mover charges, their cancellation policy, and whether a deposit is required.
• Choose whichever company best fits your move; everyone’s needs are different.

Our highly trained removalists are some of the best in the business and whilst we guarantee our furniture removalists will move you as quickly and as safely as possible, there are some things you can do to help you save even more money during your house move.

1. 1. Clear the hallways – furniture removalists always start with your larger items, make sure your hallways and doorways are clear, so the removalists can get access to your beds and couches.
   2. Make sure everything is packed – make sure everything is boxed up and stacked neatly. Don’t overfill the boxes as they require more removalists to move, or they can fall apart putting your items at risk of damage. Please ensure you label your cartons, so we know which room to place them in your new home.
   3. Disassemble your furniture and unplug whitegoods & technology – If your bed comes apart, make sure you disassemble it prior to our furniture removalists arriving. This also goes for flat packed items, such as IKEA furniture, as both will save you a lot of time and money. White goods and technology also need to be unplugged and prepared the day before, read our hints and tips on how to prepare your items prior to moving day.
   4. Check out weekday rates – in some cases it may be cheaper to move on a weekday rather than a weekend, so consider taking the day off to move.

Generally, moving companies can give you an estimate over the phone. In some cases, movers may need to visit your home in person to give you an accurate quote. If you answer yes to any of the following questions, you may need an in-home estimate:

• Is your home its bigger than 3bedrrom or larger?
• Do you have any large or bulky items (e.g., safes or pianos) that may be difficult to move safely and securely?
• Does your home have any narrow hallways, doorways, or stairways that furniture cannot fit through?
• Will movers have difficulty parking for the truck close to your home?
• Are you moving out of state?

• Block off time in the days before your move to pack. Give yourself enough time to pack carefully without feeling overly stressed out.
• Decide the order in which you’ll be packing up your home. The most common way is to pack up each room separately.
• Begin packing the room in your home that gets the least amount of use.
• Save essentials for last. You won’t want to pack items you use daily, such as a toothbrush, until the last moment possible.
• If you don’t have time to pack yourself, you can hire professionals. Most moving companies offer packing services as well.

With more than 8 years of experience in the moving industry, we are well equipped to handle any move situation. From local to long-distance moves, business and in-home moving, packing services, and storage solutions – we can take the stress out of your move, and get you where you need to go.

At the time of booking, our Move Consultants can give you an accurate idea of how many trucks and men you require based on the information you provide.

If your belongings cannot fit in the first truck, based on availability, our team may be able to return for a second trip. If they cannot, it is advisable to ask the furniture removalists to leave goods you can move yourself.

In most cases it is difficult to move pot plants as they often have bugs, ants and are too dirty to travel with your furniture and valuables. We can in some cases, however, be assessed on the day by our furniture removalists.

To save time and money, it’s best to hire a trailer for a minimal cost from your local service station and move them prior to your move day.

Although our move teams do everything, they can to prevent damages — including padding and stretch wrapping furniture and other delicate pieces, unfortunately damages can still occur.

If during your move, or following your move, you notice damage to an item, your home, or business, we ask that you contact Gold Line Removals office as soon as possible with information to begin the claims process. They will explain their process and next steps for working toward a resolution.

To speed up the process, we ask customers to be prepared with information regarding their damaged piece. We will typically ask the make and model or manufacturer’s name of the item. In some cases, may request photos of the damage.

Keep in mind, Gold Line Removals does not sell insurance, but does offer additional coverage through valuation.

Gold Line Removals has a 96% referral rate which reflects our efforts to provide customers with the best possible experience and this extends into the claims process.

Our furniture removalists will dismantle basic items such as bed frames and other large furniture. Our furniture removalists will not dismantle IKEA items and recommend you organise a handyman to complete this prior to your house move day. To save time, it is recommended that you dismantle the furniture prior to our furniture removalists arriving.

Most major credit cards are accepted, we also accept bank transfer. All the job we required some deposit and this need to happen by card.

Costs for movers may vary slightly and prices typically depend on region of the country you’re looking to move to. Many companies charge an hourly rate for local moves, often requiring a two or three-hour minimum. Long-distance moves are regulated and will often be based on weight and miles.

At Gold Line Removals, most charge hourly for local moves and by weight and flat rate for long-distance moves. Contact Gold Line Removals office now 0472 693 509 for additional pricing information.

• Number of flights of stairs
• Distance of walk from the truck to the load or unload location
• The amount of time it takes to load and unload your items
• Driving time from the load to the unload location
• The number of items have to move
• The number of items required disassemble and reassemble

There is no single best box for moving. Different items require different types of moving boxes. To avoid damage during the move, you’ll want a combination of standard sized boxes:

• Small box: best for heavy items such as books, canned goods, shoes, etc.
• Medium box: best for items without a uniform shape such as lamps, lamp shades, or small kitchen appliances.
• Large box and extra-large box: best for light items like pillows and bedding.
• Picture box: best for framed artwork, mirrors, and other thin items that are fragile and breakable.
• Dish barrel and dish pack inserts: best for packing dishes and other fragile kitchen items.
• Wardrobe box: best for clothes on hangers.

Determine the size of your house. Based on the number of bedroom, you can estimate how many boxes you’ll need.

Studio Apartment or 1 Bedroom

• 15-30 small boxes
• 10-15 medium boxes
• 5-10 large boxes
• 2-4 extra-large boxes
• 1-2 wardrobe boxes

2 Bedrooms

• 20-40 small boxes
• 15-25 medium boxes
• 10-15 large boxes
• 4-6 extra-large boxes
• 2-4 wardrobe boxes

3 Bedrooms

• 30-50 small boxes
• 20-30 medium boxes
• 15-20 large boxes
• 6-8 extra-large boxes
• 3-5 wardrobe boxes

4+ Bedrooms

• 40-60 small boxes
• 30-40 medium boxes
• 20-25 large boxes
• 8-10 extra-large boxes
• 4-6 wardrobe boxes

Additional Considerations:

• Heavy or fragile items may require more small boxes.
• Wardrobe boxes are useful for clothes on hangers.
• Large or bulky items may need extra-large boxes or special packing materials.

• Decide what you will pack in the moving box. Packing similar items in each box will make labelling easier.
• Label each box on the top and sides, indicating what contents are in the box (e.g., utensils, books, or sheets).
• Label each box with what room it belongs in, so the movers know where to place it in your new home (e.g., if the box contains your sheets, mark it master bedroom).
• This will simplify the unpacking process since you won’t have to move items from one room to another after unloading.
• Number each box. Knowing how many boxes you’re moving in total will help ensure that nothing gets lost during the move.

• Choose the appropriately sized box. For heavy items, such as books, use a small box. For lighter items, like throw pillows, use a larger box.
• Assemble your box. Fold down the flaps on the bottom of the box — smaller flaps should be folded down before the larger flaps. Then apply moving tape to the seam. If you’re packing something heavy, apply extra tape.
• Crumple up pieces of packing paper and place them on the bottom of the box for cushioning.
• If the items you’re packing are fragile, wrap them with packing paper. Use tissue paper for especially delicate items such as china.
• Place each item in the moving box. Be sure to pack similar items in boxes, which makes unpacking much easier.
• Pack the box as tightly as possible without overcrowding it.
• Add extra packing paper to the top of your box if there’s extra room, so your items cannot move around while they travel.
• Once your box is packed, secure the box with packing tape. Boxes should always be taped shut to easily stack during transport.
• Label your box with its main contents and the room it belongs to.

• You can often get boxes straight from the moving company you hire. Alternatively, Bunnings, Office Works storage facility often carry a good selection. Keep in mind, the size of your vehicle when picking up your boxes. Many large and medium boxes will not fit in two-door or small, four-door vehicles without having to be folded, which can damage the structural integrity of the box. Make sure to ask about the return policy for boxes in case you buy more than you need. Gold Lien Removals, for example, will purchase back any unused boxes whereas other companies may not.If you are reusing old boxes or getting boxes from a retail or grocery store, check to make sure the boxes are clean, free of bugs, and do not have water damage, mold, or other structural damage that could cause the box to buckle during the move. While you can save money using free or old boxes, you do run the risk that they could cause damage to your items during the move.

Our pricing is based on the amount the recycle centre will charge from us on the time we disposed your junk items, plus the labour cost and the truck base on the agreement quote sent by Gold Line Removals

No we can’t give any price for the rubbish we do only a estimate base on the previews job did.

You can leave your items at the curb for our team to haul away and we’ll charge you accordingly.

Yes! We can handle large items such as appliances, exercise equipment, mattresses, and more.

Absolutely! Junk removals can be booked alongside a move or as a separate service.

Yes! Our experts will walk through the items you are looking to have removed.

Some may not know, that even though we’re disposing of your junk, there are limitations to what we can remove in our specialized junk trucks.

It’s important to be familiar with this list so there aren’t any surprises during your junk removal service that force you to make alternate plans at the last minute.

Items we can’t move during junk removal:

• Asbestos
• Any medical waste or medical supplies
• Household trash or garbage
• Any liquid-based items, hazardous materials, wet paint, chemicals, household cleaners, HAZMAT materials, propane or other flammable items, oil filters, batteries, or mercury-based items

Items that may be restricted (please check with your local office for government/state regulations):

• Appliances with liquids such as AC units, freezers, or dehumidifiers
• Appliances that aren’t emptied
• Heavy and dense materials like concrete, asphalt, dirt, brick, roofing shingles, and other miscellaneous debris
• Yard waste, including trees, brush, grass, mulch, sod, and other vegetative waste can be hauled away within certain guidelines. Many disposal facilities can recycle this material, so it shouldn’t be mixed in with other junk. However, sod, dirt, or mulch may have capacity limitations due to weight.
• Tires generally aren’t accepted at disposal facilities; however, you can contact a local tire recycle centre or business to see if they can take them
• Electronics which could be considered e-waste, including CRT televisions

For all questions on junk removal and what can or cannot be moved, please contact Gold Line Removals.